Support & Maintenance

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You rely on your web app to manage business processes, deliver products or services and keep the day-to-day activities of your business running smoothly. But just like any other asset in your business, your app needs regular maintenance and support.

We provide tailored support for every app we build so you can be sure we'll be there when something goes wrong.

Support Plans

Startup

  • Light traffic
  • 24/7 uptime monitoring
  • Cloud backups - daily
  • Performance analytics
  • Support portal
  • 4 developer hours each month
  • 24 hour response time*
  • Infrastructure management

Grow

  • Medium traffic
  • 24/7 uptime monitoring
  • Cloud backups - daily
  • Performance analytics
  • Support portal
  • 12 developer hours each month
  • 24 hour response time*
  • Infrastructure management

Scale

  • Heavy traffic
  • 24/7 uptime monitoring
  • Distributed self-healing auto-scaling storage
  • Performance analytics
  • Support portal
  • Included developer hours as agreed
  • 24/7 critical incident response
  • Infrastructure management
* Monday - Friday, public holidays excepted

What does a support and maintenance plan cover?

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Updates

We maintain and update the operating system and libraries that keep your application running. We make changes to your code base so that your application stays optimised.

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Latest Security Patches

We ensure your software is up-to-date with the latest security patches to prevent malicious attacks and hackers hijacking your app or stealing data.

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Bugs & Troubleshooting

We proactively troubleshoot and resolve any problems, bugs or errors you have with your application.

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Uptime Monitoring

We monitor your application scanning for any possible issues and identifying them as they occur, long before you or your customers are aware of them.

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Performance & Analytics

We report on performance and analytics to give you a comprehensive understanding of your apps’ performance and information your future strategy.

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Strategic Planning

We include a regular strategic planning workshop we work with you to improve your app, increase usability and identify new features.